Utilities

Privacy Policy

First Place Early Learning Centre INC. ("First Place," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at firstplaceelc.ca (the "Website") or otherwise interact with us online.

This policy applies to information collected through our Website. The collection and handling of personal information about the children and families enrolled in our programs is governed by our separate internal privacy and records policies, which are available on request.

By using our Website, you agree to the practices described in this Privacy Policy.

Information We Collect

We aim to collect only the information we need to respond to you and operate our Website.

Information you provide to us. When you fill out our contact or registration enquiry form, or contact us by email, you may provide personal information such as your name, email address, telephone number, and any details you choose to include in your message (for example, information about your family or your child care needs).

Information collected automatically. When you visit our Website, certain information may be collected automatically through cookies and similar technologies, including your IP address, browser type, device information, pages viewed, and the dates and times of your visits. We use Google Analytics to help us understand how visitors use our Website. Google Analytics may set cookies and collect this usage information on our behalf. You can learn more at Google's privacy and terms page, and you may opt out of Google Analytics by installing Google's browser opt-out add-on.

How We Use Your Information

We use the information we collect to:

– Respond to your enquiries, registration requests, and messages;
– Provide information about our programs, availability, and services;
– Operate, maintain, and improve our Website and understand how it is used;
– Communicate with you about your enquiry or, where you have requested it, about the centre; and
– Comply with our legal and regulatory obligations.

We do not sell your personal information. We do not use the information collected through our Website to send marketing communications unless you have consented to receive them, and you may withdraw that consent at any time.

How We Share Your Information

We may share personal information only in the following circumstances:

– Service providers. With trusted third parties who help us operate our Website and communications (for example, our website host, email provider, and analytics provider). These providers are permitted to use your information only to perform services for us.

– Legal requirements. Where we are required or permitted to do so by law, or to protect the rights, safety, or property of First Place, our families, our staff, or others.

We do not otherwise disclose your personal information to third parties without your consent.

Cookies

Our Website uses cookies, which are small text files stored on your device. Cookies help the Website function properly and allow us to gather analytics information. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the Website may not function properly if you disable cookies.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to respond to your enquiry, and to meet our legal and operational requirements, after which it is securely deleted or anonymized.

How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, or use. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Website is intended for parents, caregivers, prospective staff, and the broader community — not for use by children. We do not knowingly collect personal information directly from children through our Website. If you believe a child has provided us with personal information through the Website, please contact us so we can remove it.

Your Privacy Rights

Subject to applicable law, you have the right to:

– Request access to the personal information we hold about you;
– Request correction of inaccurate or incomplete information; and
– Withdraw your consent to our use of your information, subject to legal or contractual restrictions.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time.

Third-Party Links

Our Website may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the applicable laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

First Place Early Learning Centre Inc.
7 Curtis Street, St. Thomas, ON N5P 1H3

firstplaceelc@outlook.com

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